RETURNS & EXCHANGES
How do I return my BIZHU jewellery?
Standard return period is 14 days after purchasing the order. Please note we cannot accept returns of earrings due to hygiene reasons. To exercise your right to cancel, you must inform us by writing to us within the standard return period of 14 days after purchasing your order. Please include your full name and order number within the email. You can contact us via our Contact Us page.
Only when goods have been received at our registered office address, will we then provide a refund. Our refund will include the cost of goods only, we will not cover the costs of delivery. BIZHU asks that the item(s) ordered should be unworn and have no trace of usage. The item(s) should be in the original packaging including a note with your full name & order number to our return address. Please see our Contact Us page for the registered office address.